With its strong medical history and competency in delivering quality health information and advice via the telephone, Medibank Health Solutions (formerly McKesson Asia-Pacific) has developed several specialist mental health programs throughout Australia and New Zealand.

Using experienced and highly-trained mental health workers, psychologists and telephone case managers, we deliver a wide range of services, including:

• Comprehensive assessment
• Triage and referral
• Crisis intervention and response coordination
• Case management
• Telephone counselling
• Post hospital discharge support  
• Post hospital discharge support

Program areas include mental health triage and case management as well as counselling for problem gambling.

Meeting community needs

The provision of adequate community mental health services, particularly in rural and remote areas of Australia and New Zealand, remains a constant challenge.

Evidence suggests, however, that appropriate triage and assessment can help manage the demand for services and reduce the need for face-to-face consultations while maintaining a high quality of interactions.

McKesson’s mental health programs are designed to supplement and support existing mental health services in both the public and private sectors.

An independent evaluation of the South West 24 mental health program in Western Australia showed callers rated the advice they received highly (95% regarding it good or very good). Overall callers found the staff to be professional and helpful in meeting their immediate needs.

More information

 Innovative mental health solutions (PDF 683.59 Kb)

 Mental health triage and care support software (PDF 214.94 Kb)

More detailed information on our mental health services

Medibank Health Solutions reports and case studies
Our publications on mental health, available for download

Industry reports and case studies
General publications on mental health, available for download